FAQs
Fees, Reservations, Payment
Quotes are valid for 7 days and do not guarantee availability of equipment. To lock-in a reservation we require a 25% retainer fee. The balance of the order is due in full before the event.
ORDERING & PAYMENTS
Q: How do I place an order?
A: The easiest way to place an order is through our website, where we’ve designed the process to be simple and efficient. After submitting a quote request, a member of our team will contact you with a detailed and customized quote.
Q: How do I adjust my order?
A: Please submit all order adjustment requests via email to your Sales Representative or to info@kjeventrentalsga.com, and be sure to include your name and event date. Order reductions are limited to a maximum of 50% of the original deposit amount.
Final adjustments for orders that include a tent or restroom trailer must be submitted at least 30 business days before the order leaves our warehouse. All other orders must be adjusted no later than 14 days prior to the event. Adjustment requests received after these deadlines cannot be accepted, and fulfillment of late requests cannot be guaranteed.
Q: How long is my rental period?
A: The standard rental period is up to 3 days. Depending on availability, rental periods may be extended and will be subject to increased rental fees as detailed below:
1-3 days: Base rental rate
4-7 days: Base rental rate X 1.5
8-14 days: Base rental rate X 2
14-31 days: Base rental rate X 3
Q: What forms of payment do you accept?
A: Our primary method of payments are credit card and zelle. If you wish to make a payment in cash please let us know so we can make the necessary arrangements. Personal Checks will need to be mailed in 2 weeks prior.
Q: Do you have a minimum order?
A: Yes, we require a total of $150, before TAX and delivery in Henry Co, the amount might be different in surrounding areas.
Q: When should I make my reservation?
A: We recommend you make your reservation at least 30 days prior to your event.
Q: Do you accept last minute orders?
A: Yes. Do keep in mind any order placed within 72 hours of the delivery is subject to additional fees.
Q: What do I need to do before returning my items or getting them picked up?
A: All items must be returned in the same condition they were delivered e.g. clean, stacked, bagged, etc.
TENTS
What size tent will I need for my event?
A: There is an infinite number of answers to this question. You should take into account what type of setup you are planning inside your tent. Tables or cathedral/theater seating? Is is a buffet dinner or sit-down? Dance floor? Space for a bar, DJ, gift table, cake table, and food? Do you have a stage? Are you using rectangle or round tables? Do you have a lounge area? There is endless possibilities. A simple Google search shows that around the web, you’ll find both simple and complicated formulas for figuring out your required tent size. In our opinion, some of these formulas tend to crowd the tent and restrict movement during your event. We think it’s best to contact us with your event details and desires. We will figure out the tent size best suited for you.
Q: Will the tent I need fit into my space?
A: Keep in mind when choosing the area for your tent that we need space on all sides for staking. This means you should try to have at least 5′ extra on all sides. We can install the tent over small bushes and shrubs which then become part of the interior decorations. In some yards, space is readily available and fitting a tent will be obvious. In other locations with large trees, decks, or other special situations we will need to schedule a site visit.
Q: Can you install the tent on concrete, decks, or other hard surfaces?
A: This is done on a case-by-case basis and will incur additional expenses above a standard tent install. Contact us for details.
Q: Does my tent come with sidewalls?
A: Sidewalls significantly impact your event space. They can block wind and rain, keep out insects, direct traffic, and hide imperfections in your location. They can also bring an intimate feel to a large event. Sidewalls are not included in your tent rental but are available at an additional cost. See the Accessories Rental page for details.
DELIVERY, SETUP & REMOVAL
Q: What are your delivery charges?
A: Delivery fees vary by distance and order size. The term “delivery & removal” describes round-trip delivery and pick-up and will also include any additional delivery costs such as difficult access fees for hard to reach sites. Some full production deliveries require multiple or larger vehicles and additional staff and will therefore cost more.
**delivery fees are subject to change based on factors such as fuel and labor prices. Contact us for specific details.
Q: Are there any other costs?
A: Two other factors may increase your delivery cost. If your venue requires us to return and collect items the night of your event there will be an additional cost. If your venue requires the use of an elevator, stairs, or we have to transport the items an excessive distance (generally over 100ft) from our truck to the event location, there will be additional cost.
Q: The event is in my yard. When should I cut my lawn?
A: Please, please DO NOT cut your grass on the day of your tent or chair install. The sap of the freshly cut grass will stain our equipment and make a green mess for your event. It is best to cut your lawn several days before as freshly cut grass does not take kindly to the wear and tear of a large amount of traffic. And keep in mind, new sod takes a couple of months to fully establish.
Q: Do you do late night deliveries and pickups?
A: For additional fees, we’ll do anything…24 hours a day. In general scheduled deliveries and pickups will incur a fee.
Q: What about Sundays and Holidays?
A: We do not work on Sundays unless there is an unfavorable weather forecast, then there is a good chance we could arrive to break down your event or pick up items on Sunday but we do not guarantee it. If you or your venue requires a guarantee an additional cost will apply.
Q: Can you deliver my items at an exact time?
A: Our trucks may have many stops during the day and the potential of install complications is always present. Therefore it is difficult to schedule an exact time for delivery. Schedules are made several days in advance and you may request a certain time. We will do our very best to accommodate. If you or your venue requires an exact time for delivery and/or pick up, this is considered a “SCHEDULED DELIVERY” and additional fees may apply to guarantee this schedule.
Q: What if I don’t use some of my rental items?
A: All items leaving our warehouse are considered rented whether you choose to use the items or not. No credit or refund will be given.
Q: What if I am not home on delivery or pick up?
A: If you know you will not be home or on site for the delivery, please call us with instructions as to where the merchandise should be left or set up. If you are not home, we will will try to contact you and wait for a reasonable amount of time. After that, we will have to reschedule delivery and an additional delivery fee will apply.
Q: What happens if items are missing or damaged after the event?
A: Remember you are responsible for the inventory you rent from us. Please treat it as if it were your own. If items are missing, we will bill you for those items unless they are returned in a reasonable amount of time. All items are billed at replacement cost plus down time (generally 1.5x). Broken items will be examined by us and deemed repairable or not. We will communicate with you on those procedures.
Pickup Procedures:
In general, we ask that our items are left on site in the same place and condition as we originally delivered them. If you added decorations or lighting to the tent, please remove these items as our crew has no time to do so. If the pick up crew must spend additional time prepping for removal, additional charges will apply.
Q: Can I pick up my order?
A: We require that a KJ Event Rentals crew deliver and pick up the vast majority of our orders due to the fragile or complex nature of our inventory. Certain items such as folding chairs and tables and very small orders are suitable for will-call at our shop; please inquire to confirm the options for your order.
Have A Question Not Answered Here?
If you have a question that isn’t addressed in our frequently asked questions, our team is happy to assist. Please feel free to call us at 877-305-0455 or email us at info@kjeventrentalsga.com. With extensive experience working alongside event planners, coordinators, and hosts, we look forward to helping you create a seamless and memorable event experience.